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Frequently Asked Questions
What is your shipping Policy?
All photographs, fine art prints and canvas will be shipped rolled in a tube within 7 days of your order. At this time, we are not shipping framed artwork or stretched canvas. We can however, provide custom framing consultations for orders within the New York City Metropolitan area. Please contact us for special requests or an on-site appointment in your home or office.
What is your Policy on Returns/Exchanges/Refunds?
All of our artwork is custom made to order and can be exchanged if it arrives damaged in any way within 7 days. Exchanges for any other reason will be considered on a case by case basis. Exchanges will be free of shipping charges. Please use the contact form with order number.
How can I keep up with your new work?
Please sign up for our newsletter so we can send you updates on our new releases, promotions, and special events.
Trusted Art Seller
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
Arthousearts certifies that every print is shipped without any printing defects and will replace anything that arrives damaged in production or shipping. Simply contact us with a claim and send it back, we will replace it as soon as we receive the damaged product.
Verified Secure Website with Safe Checkout
This website provides a secure checkout with SSL encryption.
Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
All prints on this site are printed by Digital editions Atelier http://digitaleditionsatelier.com/ a fine art printing studio which uses Epson printers and Epson pigmented archival inks. The papers are sourced from companies such as Hahnemuhle, Inkpress and RedRiver which also certify their products meet archival specifications.